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Production Manager, VSP Optics Group

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/




General Summary


With general direction, plan, organize, prioritize and monitor workflow of various units as defined by the Lab Director. Ensure internal and external customer expectations are met and exceeded. Manage, train and evaluate staff to achieve and maintain unit standards.


 



Essential Functions


Assign, distribute and monitor work of all assigned units to ensure consistent, accurate and timely processing of lens orders and adherence to department standards


 


Analyze and report on operational methods, processes, equipment and facilities in light of current operational needs and future strategic objectives


 


Develop unit budget and monitor unit expenses to ensure unit costs are within established levels


 


Develop, maintain and monitor unit standards, processes and procedures to ensure efficient, accurate and measurable processing


 


Ensure achievement of unit service and production goals


 


Ensure effective communications are maintained within the unit and externally.  Where appropriate inform employees as to plans and progress; conduct employee discussion sessions at regular intervals


 


Coordinate with other units/departments to facilitate special requests, resolve work flow or production issues


 


Monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews


 


Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected


 


Develop and implement approved training plans to ensure employees receive appropriate information and instruction


 


Other duties as assigned


 



Job Specifications


Typically has the following skills or abilities:


 


Bachelor's degree in Business Administration or related filed; or equivalent experience


 


Eight years of leadership experience in a laboratory-related or manufacturing environment


 


In-depth understanding of order processing and customer service operations


 


Excellent verbal and written communication skills to develop and communicate procedures and plans and to communicate with business clients and staff


 


Proven problem-solving skills


 


Ability to analyze and modify work processes


 


Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties


 



Preferred Skills


This position will be 3-12 hour shifts Friday through Sunday and 5 hours on Thursday - subject to business need.



Working Conditions / Physical Demands


The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.


 



The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.




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