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Warehouse Customer Service Representative - DAYS

We are seeking exceptional candidates for a Customer Service/Account Representative at our Lockbourne, OH distribution facility. The successful candidate will coordinate and facilitate day to day warehouse activities relating to inbound/outbound load processing/scheduling and driver dispatch activities in support of the Customers business needs.??


This is a 1st shift position and will pay up to $15.00/hour


Proposed schedule is: Monday - Friday, 9:00am to 5:30pm with flexibility to change as business dictates


Essential Functions:


? Monitor assigned jobs and contact customer(s) if a problem develops?


? Follow up and research, as needed, on all Customer Service concerns to ensure that daily reports are sent to the assigned customer and expectations are met


? Ensure that all external and internal e-mails have been addressed


? Handle customer calls and inquiries in a timely manner adhering to office standards and timeframes


? Basic billing procedures?


? Customer Inventory Control and exception management


? Basic escalation procedures (may require some support)


? Work with other Client Services associates to strengthen the relationship with all customers


? Handle Client services and clerical tasks to efficiently route products and services in accordance with the routing guideline procedures


? Other tasks or projects as assigned by Office manager


Network Global Logistics (NGL) Supply Chain Services (SCS) provides logistical expertise for our clients? end to end supply chain needs.? We partner with our customers to provide a variety of services including, consolidation center services, repacking/POP services, cross docking and reverse logistics.? We utilize sophisticated, proven inventory and transportation management systems, as well as, highly trained teams to deliver stellar on-time performance and inventory accuracy service levels.? As an experienced provider of order fulfillment services, NGL has a history of processing accurate, on-time, 100% retail-compliant shipments for some of the world?s largest retailers. Our high-volume distribution and order fulfillment centers are conveniently located throughout North America.?


Visit us at: http//www.nglog.com??


In addition to a great working environment here at NGL, we also provide a complete benefits package, to include:??


? Competitive salary??


? Medical, dental, and vision insurance


? Paid Time Off


? Holidays


? Life insurance and disability? ? ? ??


? 401(k) plan (immediate enrollment ? no waiting period)


NGL is an equal opportunity employer. Qualified applicants receive consideration for employment without regard to their race, religion, ancestry, sexual orientation, age, gender or disability


? Must have high school diploma or GED; college degree or in process of obtaining degree, strongly preferred ? 2 or more years of Customer Service and/or Account Management experience within the warehouse/distribution environment, preferred ? Experience with inbound/outbound, BOLs, pick lists, inventory control, cycle counting, a plus ? Must have basic Microsoft Excel skills ? Prior experience with WMS, strong plus ? Ability to take ownership of assigned tasks and complete in a timely manner ? Effective people skills ? Ability to read, write, comprehend and carry out instructions from oral directions or written correspondence




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