Team Leader, VSP Optics Group (Lockbourne, OH, US, 43137)

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
General Summary
With minimum supervision, provide lead support to the division/team staff.  Coordinate the workflow to ensure unit performance is maintained.
Essential Functions
Perform department tasks including one or more of the following:
Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners
Assists Supervisor with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
Assists Supervisor with monitoring of personnel moves within the Optical lab
Assist in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards
Assists in the coordination of staff in the event of a natural disaster; keeping up to date on all safety and evacuation procedures
Coordinates with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues
Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures
Research and resolve issues related to internal performance of the department
Assist, cooperate and communicate with appropriate departments to resolve workflow issues
Develop and monitor schedules for primary areas of responsibility for assigned staff
Shuts down DVI, when applicable
Keeps up to date on all safety and evacuation procedure
Acts as point of contact for escalated customer or business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction
Support department and strategic initiatives by meeting target goals and objectives set by management
Participates and offers input in the hiring and interview process for open positions within the Division
Ensure understanding and adherence to VSPOne quality management and safety requirements, systems and procedures
Job Specifications
Two to four years of experience in applicable functional area
Excellent verbal communication skills
Ability to speak in group situations and discussions toward resolving issues
Clearly and concisely communicate project issues and status
Demonstrated ability to handle multiple projects while meeting department timelines
Proficient with word processing and spreadsheet applications
Working Conditions / Physical Demands
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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