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RxO - HR Generalist

Requisition ID: 86974
Position:Full-Time
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands; Ray-ban, Oakley and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
To support our global business, Luxottica operates multiple manufacturing and logistics facilities across North America to support our retail stores and wholesale customers.
GENERAL FUNCTION
The Human Resources Generalist partners with and serves as a resource to management to promote positive associate relations that support Luxottica's HR strategy, including but not limited to: interpretation of company policies, addressing associate performance issues, identifying resources to support managements' HR needs, and counseling management and/or associates. The HR Generalist also consults on and investigates associate open door concerns and brings resolution to the associates' concerns in a timely manner.
MAJOR DUTIES AND RESPONSIBILITIES
Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally. Educates managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company's HR strategy.
Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverages exceptional active listening skills to issue spot and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively.
Effectively utilizes computer systems to capture issue details without effective biases (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends. Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.
BASIC QUALIFICATIONS
Bachelor's degree in Human Resource discipline
5+ years of Employee Relations experience or related HR experience
Excellent customer service, communications and interpersonal skills
Excellent active listening and comprehension skills
Willing and capable of independently making decisions
Demonstrates customer sensitivity; including development of consultative approach to resolve issues
Ability to remain calm and demonstrate flexibility in high pressure situations
Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
Ability to conduct investigations in a neutral manner
Ability to maintain confidentiality
Excellent written and verbal communications
Strong critical thinking skills
Strong attention to detail
Knowledge of Federal and State Employment Law
Computer skills, including experience with Microsoft Office
Collaboration in a team environment
PREFERRED QUALIFICATIONS
PHR or SPHR
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Human Resources; Manufacturing

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